Case management is a process of identifying the needs of an individual/family or community and systematically manage them. For active case management, an organization must work collaboratively to perform community services in an integrated manner. Assessment, case planning, implementation, monitoring, and review are the fundamental principles of case management. Interagency case management connects different agencies to provide additional community services. An active community service case management works on the following principles that include:
- The first and foremost priority of the community services case management is the safety and security of the individual/family or community.
- Active participation of the individual or a community will help in bringing out positive results. Still, there should be a meaningful engagement of the people, cultural, age-appropriate, community-relevant, and also must keep in mind the people with disabilities.
- One of the fundamental principles of community service case management is actively supporting individuals or communities in their self-determination.
- For better community service, one should design and manage case management in a way that reflects culture, possibly lead by Culturally and Linguistically Diverse (CALD) workers increasing the active engagement of the people.
- To ensure better community services, the goals and strategies of the case management are under regular monitoring.
- Another best principle for active community service is the interagency case management where different agencies work collaboratively. This collaboration helps in reaching out to different people and help them so that they do not have to re-tell their problems every time and get instant solution to it. This collaborative approach will help in minimizing the gaps between the community and the organization and will help in the effective working of the organization by using the resources efficiently.
Community services schemes to substance abuse case management have three models that involve three inter-organizational models, including:
1. Single Agency Model
Usually, the traditional community-based organization tends to use the unique agency model for launching programs dealing with domestic violence and for treating medically oriented substance abuse. In an exclusive agency model, the case manager holds the autonomous position and controls the case. He is only to the parent agency for every aspect of the case.
2. Informal Partnership Model
This model ensures temporary collaboration of different agencies who work together temporarily to provide community services to needy clients. Unlike the single agency model, the case managers of varying partner agencies work collaboratively and discuss any problem in the cases and share resources information.
3. Formal Consortium Model
As the name suggests, it involves a formal partnership where different case managers and service providers collaborate through a formal and written contract. In the formal consortium model, different agencies work together intending to provide community services to different clients and are accountable to the consortium for their work. A single agency among all the agencies take charge and lead the activities of all the involved agencies to ensure coordination and has control over all the resources and interagency processes.
The environment is which the agency operates is an essential factor that determines the quality of community services they offer through the collaborative efforts of the interagency case management. Certain factors cast an impact on the performance of case management while providing community service. These include:
- Community service agencies’-
Number, history of responses to the client’s openness to case management, and relationships with each other and also the cases with the substance abuse problem plays a very important role. Communities having a wide range of the resources available can meet wide ranges of substance-abusing clients than communities having fewer resources.
- The economic situation in the community–
stability of the financial condition of the population decides how one can find solutions to the problem effectively. Communities with a more static economic problem will have more reach to the resources like members of the civic, governmental, and corporate power structure that helps in negotiating with the other power brokers as a part of the case management program or agency.
- Geographic consideration–
Geographic location often becomes a hindrance in the path of providing community services. Sometimes, the client resides in the area away from the availability of the community service, where transportation becomes the major barrier in their way to access the services. Some agencies determine their plans and strategy in a manner that they are accessible to the people living in vulnerable locations.
- Incentives for entering into an interagency agreement–
It is a universal truth that profit attracts everyone. Stakeholders will help in facilitating the community services case management only if it is beneficial to them. For different agencies to work together effectively and cooperatively, profit is the necessity. Cooperative relations can only become strong and stable if the different agencies working together gain some profit.
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